Complaint policy

We want our service to meet your expectations. If you have a concern or complaint about any aspect of our service, we wish to know what mistakes we made and identify how we can improve to ensure that we meet your expectations in the future. Our aim is to learn from any feedback we receive and improve the service we provide to our patients.

 

This can be done in person, telephone or email and we will endeavour to resolve the complaint in accordance with the Deepcut Village Dental Practice complaint policy. 

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time.  

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If you would like support to make a complaint, there are organizations that can help.

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GDC private dental complaints service can be contacted by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk

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Contact your local Healthwatch to find out who provides Independent Health Complaints Advocacy in your local area.

 

The Parliamentary Health Ombudsman by calling 0345 015 4033 or visiting www.ombudsman.org.uk